Terms of Sale

These terms apply to orders placed with CRIA Furniture, operated by V2 Fine Interiors, through this website. By paying for an order, you agree to these terms.

Quotes & pricing

Every order starts as a quote prepared by our estimating team from the products, sizes, materials and options you selected. The quote lists the price of each item and the order total.

All prices are in US dollars. Sales tax, shipping, delivery and installation are charged only as stated in your quote. A quote is valid until the expiration date shown on your order; after that date, prices and availability may change and the quote may need to be renewed.

Payment

Quoted orders are paid in full by card through Stripe, our payment processor, from your order page. Card details are entered on Stripe's secure page and are never stored by us.

Your order is confirmed once your payment is received. You will receive a receipt by email, and your order page will show the order as paid.

Production & lead times

Production starts once your payment is received. Our pieces are made to order, so lead times depend on the products, materials and quantities in your order, as well as material availability from our suppliers.

Any lead time we provide is an estimate. We will keep you informed and contact you if a material or schedule change affects your order.

Delivery

We deliver to the shipping address on your order, using the delivery method stated in your quote. Our team will contact you to schedule delivery once your order is ready.

Please inspect your furniture at delivery and let us know about any visible damage or missing items as soon as possible, so we can make it right.

Changes & cancellations

Before you pay, you can ask us to change your quote at any time. Once production has started, custom-made items generally cannot be changed or cancelled, because materials are cut and ordered specifically for your project.

If you need to change or cancel a paid order, contact us as soon as possible and we will tell you what is still possible and any costs already incurred.

Warranty

We stand behind the quality of our furniture. Our products are covered against defects in materials and workmanship under normal commercial use, according to the warranty terms provided with your order.

The warranty does not cover normal wear, misuse, improper cleaning or modifications made by others. Fabrics and finishes supplied by third parties carry their manufacturers' warranties.

Contact

If you have any questions about these terms or your order, please contact us: